Refunds & Cancellation
Effective 10 October 2026
The short version: there is no minimum term on a subscription bought from this site, you can cancel at any time from inside the product, and anything you have paid for a period after your cancellation takes effect is refunded.
Trying it first
A LightDrive trial runs for 14 days, and a LightDrive Agency trial for 7 days. Neither needs a payment card. Nothing is charged during a trial and nothing happens automatically at the end of one: the trial simply runs out. There is nothing to cancel and no refund to ask for, because you were never charged.
Cancelling a subscription
You can cancel at any time, with 30 days' notice, from your account settings or by emailing legal@lightdrive.us. We do not ask for a reason, we do not require a phone call, and there is no cancellation fee.
Your account stays fully usable until the cancellation takes effect. After that your login stops working and your data is held for 30 days so that you can export it, which you can do yourself from inside the product at any time and without asking us. After those 30 days it is deleted.
Refunds
Any fee you have paid covering a period after your cancellation takes effect is refunded to you on a pro rata basis. If you pay monthly and cancel part-way through a month, the unused part of that month comes back. If you pay for a year and cancel in the third month, nine months come back.
Refunds are made to the original payment method within 10 business days of the cancellation taking effect. Where the original method can no longer accept a refund, we will agree another route with you.
One-time charges for work already done, such as a data migration or an integration, are not refundable once that work has been carried out. If the work has not started, it is refunded in full.
Usage charges for email, text messages or other metered services are for messages already sent on your behalf and are not refundable.
If we end it
If we stop providing LightDrive to you for any reason other than a serious breach of the Terms of Service by you, we refund the unused part of anything you have paid, on the same pro rata basis, and we give you the same 30 days to export your data.
If something has gone wrong
Email legal@lightdrive.us before anything else. We would far rather fix a billing mistake ourselves than have you raise it with your bank, and in practice we will. We answer billing questions within one business day.
Nothing on this page limits any right you have under the law that cannot be limited, including rights under the consumer protection laws of your own state.
Customers on a signed agreement
Where you have signed a LightDrive Service Agreement, that agreement and its Order Form set your notice period, your term and your refund terms, and they control over this page if the two differ.
Contact
LightDrive, Inc.
1981 Freedom Drive, Clearwater, Florida 33755, United States
legal@lightdrive.us